New facility expands operations in the Philippines and offers opportunities across customer support, technical roles, and more
Global tech care company Asurion celebrated the grand opening of its newest customer solutions center in Cebu City, marking a significant expansion of its operations in the Philippines and creating approximately 2,000 local jobs over the next two years.
The opening was marked by a blessing ceremony and ribbon-cutting attended by company leaders, government representatives, and members of the Cebu community.
Asurion provides protection and support for nearly every connected device in the home, from phones and gaming systems to major appliances. A partner to some of the world’s largest enterprise brands, Asurion serves more than 230 million customers worldwide.
The new site strengthens Asurion’s ability to deliver reliable tech support at scale for its growing global customer base.
“As technology becomes more central to everyday life, the need for simple, reliable support continues to grow,” said Guru Gowrappan, Chief Executive Officer of Asurion. “This investment in Cebu reflects both that demand and our confidence in the Philippines as a critical part of our global operations. We’re excited about the talent here and the role this team will play in helping us deliver great experiences for our customers around the world.”
Cebu marks Asurion’s sixth site in the Philippines, joining three customer service centers in Santa Rosa, Iloilo, and Clark; a remanufacturing facility in Calamba City; and a global technology and shared services hub in Bonifacio Global City. Across its existing sites, the company employs more than 7,000 people.
The new site occupies six floors of the Faustina Center, a 15-story office building located behind Bonifacio District. The company is actively hiring in Cebu for a wide range of roles, including technical support, customer care, human resources, IT, operations, training, digital marketing, and workplace solutions.
The expansion reflects Asurion’s long-term commitment to the Philippines and its continued investment in local talent.
“Asurion has built a strong foundation in the Philippines, and Cebu is an important next step in our growth,” said Adam Hachey, Vice President of Customer Solutions. “We’re excited to create opportunities for local talent and continue delivering high-quality support for our customers globally.”
Asurion offers full-time employment, work-life balance initiatives, HMO coverage starting on day one, a retirement program, generous leave benefits, transportation allowances, free daily meals, and more. The company is committed to fostering a positive work environment for its more than 18,000 employees worldwide.
Asurion has been recognized as a Great Place to Work for four consecutive years and was recently inducted into the Philippine Economic Zone Authority (PEZA) Hall of Fame as a three-time PEZA award winner across multiple categories, including Outstanding Employer.
Visit joinasurion.com/cebu for job opportunities in Cebu or joinasurion.com/ph for open roles across all Asurion Philippines sites.
About Asurion
Asurion is a leading global tech care company that provides protection, repair, replacement, and 24/7 support for the technology consumers rely on every day. With thousands of experts ready to help whenever and wherever needed, Asurion proudly supports millions of customers and a wide range of connected devices.
As the “Chief Technology Officer of the home™,” Asurion delivers seamless, intelligent care for nearly every connected device in the home from smartphones to major appliances and everything in between. Support is available online, over the phone, in local communities, and even at customers’ doorsteps.
Asurion partners with some of the world’s largest enterprise brands and serves more than 100 clients globally. For more information, visit asurion.com.
